Refund and Returns Policy

A vehicle history report is a digital product. The moment we run your VIN and send the report, the work is done and it cannot be handed back. That makes refunds different from returning a physical item, so here is exactly where we stand, before you order rather than after.

How delivery works

Once your payment clears we run the VIN against our data sources and compile the report. It is emailed to the address you gave at checkout, normally within two hours and often much sooner depending on the plan you chose.

Delivery counts as complete when the report leaves our system, whether or not you open the email. If it has not arrived, please check your spam folder first. That is where it usually turns up.

When you can get a refund

We will refund you in full if any of the following applies:

• You change your mind and tell us before the report has been generated and sent.
• You were charged twice for the same order.
• A technical fault on our side meant the report was never produced or never sent.
• More than two hours have passed, nothing has arrived, and it is not sitting in your spam folder.

When we cannot refund

We are not able to refund an order in these situations, and we would rather you knew now than found out later:

• The report has already been delivered. Once it is in your inbox, the product has been supplied in full.
• The VIN or plate you entered was wrong or incomplete. We run the report against exactly what you type, so please double-check it before paying.
• You changed your mind after receiving the report.
• You disagree with what the report says. A report showing no accidents, no recalls or limited history is still a complete and correct report. A clean result is a legitimate result, not a failed order.
• The vehicle turned out to have a problem the report could not see. Our reports are built from public records and registered data. They cannot detect mechanical faults, hidden damage or anything that was never reported to a database.

If the fault is ours

If we get something wrong, we will make it right without you having to push for it. That means re-running the report at no cost, or issuing a full refund if you would rather not continue. You will not be asked to prove anything beyond your order number.

How to request a refund

1. Email info@vehicleinspectcheck.com within 24 hours of your purchase.
2. Include your order number, the email address you used at checkout, and a short note about what went wrong.
3. We will confirm receipt and tell you the outcome, normally within one working day.

Processing times

Approved refunds are issued to the original payment method within 7 business days. After that, how quickly the money appears is down to your bank or card issuer, and that usually takes another 3 to 5 working days.

Chargebacks

If something has gone wrong, please contact us before raising a chargeback with your bank. We can almost always resolve it faster and more simply ourselves. Chargebacks filed on delivered reports without contacting us first may result in the account being blocked from future orders.

Getting in touch